Re: I didn’t get my purchase in the Sims mobile

Hi @cecilia_noelle and @Jacksong108,

The best thing to do with this issue is to get in touch with our support team with proof of purchase and they'll take a look into this for you. You can connected up with the support team directly from your The Sims Mobile account. Use the steps in this article: How to contact support for The Sims Mobile

- EA_Lanna