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I'm on an S8 and i've read that the game runs well on S7 so I should 100% be able to run it aswell.
Honestly thanks for going the extra mile to assist, no idea where the issue is at fault here.
Might be a good idea to contact Samsung:
https://www.samsung.com/us/support/#contact_us_for_support
With all the basics covered I'm not sure what to suggest anymore... It should be working but it isn't.
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