Customer service and game bugs in The sim mob

So whoever is responsible for EA they can check the chats i am tired and mad because the service wasn't nice and the people there the lie to me multiples times and send me radom links of EA like forum or directions on how to send a ticket which I already did..One of the guys tell me to come here, to the forum and report the problem...we know that forum is nto the place to report any error or bug of the game...They could just said thay they don't know how to help or the can't... instead thy were wasting my time.

I was in the chat  more than an Hour the first guy name was Anubhav Saraswat and he ditch me to the other guy he said they know the problem and they are from the team or something like that.....obviously a lie the other two with even worst behavior they send me radom links.I cant remember or find there names .

I send the first message around 11:30p.m and they close the chat around 1.59... 3 guys and none of them could say the truth or be respectful....

My two problems were that the game didn't show me offers on topjoy and second that the game removed two of my sim characters again.

So if that the way that you treat as the people who support the game I will not continue playing the game and I will inform others for this. I am very disappointed .Should i share screenshot of the chats.. 

P.S. I uploaded the screenshot; unfortunately, you can’t see the time or the advisors’ names. When I opened the chat, I couldn’t find them. I only removed my personal information