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FamousArtistLM's avatar
FamousArtistLM
6 years ago
Solved

Re-Installed Game, Connected to Apple Game Center--Stuck in Tutorial Mode

Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone OS Version 13 How often does the bug occur? Every time (100%...
bug
  • FamousArtistLM's avatar
    FamousArtistLM
    6 years ago

    Hello SalixCat. Just want to let you know I contacted EA Help through Facebook. They got back to me before I could borrow another device. I was given the option for a game reset since I had linked my game to Apple Game Center. I lost a few days progress, but was happy to recover a years worth of packs and STS prizes. (I was given several options of saves to choose from according to day).

SalixCat's avatar
SalixCat
Hero+
6 years ago

@FamousArtistLM 

Unfortunately this is an issue that we can't help you fix from the forums.

You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.

FamousArtistLM's avatar
FamousArtistLM
6 years ago

@SalixCat Thank you for the reply. Unfortunately I cannot send an in-game help ticket, as the game won't even let me progress to the point where that is possible.

    • FamousArtistLM's avatar
      FamousArtistLM
      6 years ago

      Hello SalixCat. Just want to let you know I contacted EA Help through Facebook. They got back to me before I could borrow another device. I was given the option for a game reset since I had linked my game to Apple Game Center. I lost a few days progress, but was happy to recover a years worth of packs and STS prizes. (I was given several options of saves to choose from according to day).

      • SalixCat's avatar
        SalixCat
        Hero+
        6 years ago
        @FamousArtistLM Glad you got your game back and in time for the new STS.

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