Re: [Open] - Mailbox ad icon disappears - Ads Not Working
@Tiffany562411 What ad providers are crashing in your game?
Forum Discussion
10 Replies
- @SalixCat U know the blue icon that shows up on the mail box when there's a ad available to watch in sims mobile. Well that blue icon disappears when I select it & then I can't watch the ad. I guess it's the ad watch mail boxs that crash in my game. That is my only issue in sims mobile
EA_DragonsEyeEA Staff (Retired)
Hi @Tiffany562411! Could you share a video and send me your PID on a DM so I can take a look into your game? Thanks!
This also happens to me, when I click on mailbox, the blue button dissapears and no ads show up(no rewards) I have to close app and open it again. Same happens when I get the option of extra reward after completing mision, in this case the game gets bugged and I can’t do anything until I restart the app(no reward).
Finally, in the case of STS event, the ads sometimes don’t show up but incredibly it gives me the reward.
EA_KiplingEA QV Team
@powalola227 Would you be able to capture a video of any of he issues you mentioned using the screen recorder function on your phone? It would be very helpful for us to see, if you're able. I don't think you can attach video files here, but if you upload it to youtube as an unlisted video and link that here, that should work.
- @EA_DragonsEye Sorry I got your message late. I just made a video but I can't figure out how to upload it on here. It's making very fustraited. Why do things have to be so confusing & difficult to do on here? Please help
- @Tiffany562411 I suggest you upload your video to YouTube and share the link here. That's what I do.
- @Tiffany562411 Hey there! Congrats of figuring out how to make a video!
What are you playing on? Would you mind sharing with me how you made your video? I still cant get the ads to play. ☹️ - @Sampson0316 Thank u but I been known how to make a video lol but it's just I don't know how to upload it on here
- @Sampson0316 I'm playing on a andriod phone. I used a screen recorder app that I got from Google play. If u have apple. I'm sure the app store has screen recorder apps too
- @Tiffany562411 Thanks for the tip, I will definitely look for a screen recorder app.
Wow five years and this is still broke. Rock stars you are
