Nalanis summer gateway house

Hey there @mhg4xrh,

To place a house template, you'd head into Build/Buy mode, and click the Designer Homes Catalog button at the lower right-hand corner. From here, you should be able to locate and place Nalani's home.

Are you not seeing it in the catalog here? 

It‘s not there, I restored my purchases aswell. I don‘t know what to do next.

@nny4rqx 

If it's still not appearing for you, please go ahead and create an in-game help request following the steps here so the live support team can look into this purchase with you a bit further. Here on AHQ, we don't have access to your account details, so we aren't able to investigate this with you here. 

OMG! I have the same issues!
I have just successfully purchased 2 designer home template from Benh Dahr and Nalani’s summer gateway in the same day. But I only received Nalani’s template. I DID NOT Received Benh Dahr Template no matter how many times i have clicked on Restore my purchase button. Nothing happened!

My credit has been deducted but i don’t received 1 more template of Benh Dahr until now! Please Help!

I bought nelanis summer gateway house 24 hours ago. I have checked my account and I have been charged for it. I have followed all the recommended steps, but I can’t find it in my catalogue. I have also shut down and rebooted. Can someone please help?