Re: [Open] - Player names not showing up
Yes, you need to contact an EA advisor. You can read here how to Get help in The Sims Mobile.
Select Connection and tech support and then Game progress issues.
If you can't open your game app, it is also possible to contact EA Help on Twitter or Facebook
Support hours are temporarily changed. New Hours: 8:00 a.m. to 11:00 p.m, UTC Monday - Saturday
Hope you get your game progress back soon 😊 If you still have issues with your IGN come back and we will try to help you.
