Re: [Open] Game Resetting To Level 1

I reported that my game had reset me all the way to level 1 on the 28th of March. Up until now I have not been helped. The case on my account says it was closed on the 8th of April. 

I fully understand the difficulties brought about by Covid 19 since the time but surely if the EA has enough time to be releasing such big highly anticipated updates for. Sims Mobile, they could have helped me. 

Considering the amount of years and time in general that I put into this game, it feels terrible. It crashes right after I completed my STS event. I’ve been consistently playing enough to know that I would I have gotten the rewards of every STS event since then. 

I’ve been patient all this time. It’s your move now. 

I’ve attached a document with details of the glitch. 

@PainSama_01 feel free to reopen your case to let them know you still need help with this. 

@Phantomlover1717Thank you!

@gogotamago5 Glad to hear you got your super high level 57 game back! How long did it take more than 2 weeks?