URGENT: 11 DAYS, SUPPORT FAILURE. FORCE FIX FOR CASE #226310063
This is a Save Data Crisis on a Delisted Game.
I have been waiting 11 business days for the specialist team to fix my save conflict. My game is locked. The resolution must be sent via email.
This is a Save Data Crisis on a Delisted Game.
I have been waiting 11 business days for the specialist team to fix my save conflict. My game is locked. The resolution must be sent via email.
- ESCALATED CASE NUMBER: #226310063
- Player ID: 1008165620819
On Friday (Oct 31st), I forced contact with your Mobile Team via Live Chat (Advisor Harish) to get a status update.
Harish refused to check the specialist notes for my active, 10-day-old escalated case. He repeatedly attempted to close my ticket by forcing me to create a new in-game ticket, which is impossible due to the stuck tutorial.
I have screenshots of the entire Live Chat proving your "Mobile Team" actively failed to assist an escalated user.
This is my final request: I demand immediate manual intervention by a Community Manager and the resolution for Case #226310063 to be sent to my email immediately. This is a save data crisis on a delisted game.
