Re: Retired Sim Reappeared With No Trait Progress + Item Limit Reached

Anonymous
8 years ago
EDIT: The first picture of the elder with the move out option was taken before she became active again (it’s not an option anymore)
Anonymous
8 years ago
Your very welcome. Looks like your stuck in a glitch. Did you try to contact EA directly via chat or phone to see if they can roll back your save before the glitch ? They maybe able to fix it on their end
Phantomlover1717
Legend
8 years ago
@tapdeezy sounds a bit like this bug: https://answers.ea.com/t5/Bug-Reports/Open-Playable-retired-sim/td-p/6754349 what do you think?

Best thing would be to contact EA like @Fuzzernutter suggested. I think they'll set you game back to an earlier point. The item limit is also an known issue, not a bug.

You can contact EA through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

Spoiler

If this fails for some reason, or you can't access The Sims Mobile app.

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

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