Re: [Solved] - Player Name Format for Sims Mobile

@JohanneTB02 it should be possible to use any of those names. It should be even possible to include emojis.

Can you contact EA Customer Service about this issue?

To contact CS from the game, open the side menu, choose the gear icon, then the Help button.
This will open your browser, scroll down until you see Contact Us and choose Technical Support.

Open the spoiler for pictures.

Spoiler

Contact CS

If this fails for some reason, or you can't access The Sims Mobile app, you can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

I'm slightly confused.

I can't access the game to contact them because of the player name popup box, that won't go away because it doesn't accept any names.

And the ea help link sends me to create a case just like this post, I think?

Also I contacted a guru on Twitter who sent me here.

@JohanneTB02 Use this link. You will be able to create a case that will go to Customer service and they will answer by e-mail:

https://help.ea.com/en/contact-us/?product=the-sims-mobile&platform=android-phone&category=technical-support&issue=game-performance

@Dxddyjxromex This is an old thread from 2019 as you have noticed. The issue was then fixed.

A similar issue appeared now in April 2021. There is a new bug post for it. You can comment here: https://answers.ea.com/t5/Bug-Reports/Open-Player-Name-Format-not-accepted/m-p/10292280#M18266