Re: The Sims Mobile Game reset

I've received your DM, I'll speak to the teams and do some investigating. It might take until tomorrow before I can follow up on this.

Someone will be in touch via e-mail to help you resolve this. Keep me up to date and let me know how it all works out. 

Hello @EA_Jason i have the same problem too ☹️ i lost my game’s progress. I was on level 52 already. I clicked the continue game when i reinstalled the app but it just brought me back to level 1. Hope you can help me as well. Thank youuu