Simoleon Cactus Pack

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) IPhone XR
OS Version IOS 13.6.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I bought this pack, earned 10.000 simoleons but the cactus vase didn’t show up
What do you expect to see? How can I get the vase?
Connection Type Mobile
Please select your region South America
Country Brazil

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CM Edit - Removed screenshot, please don't post your player ID.