Sims Mobile Can't Make Purchases
Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iphone SE 2020 OS Version 16.6 How often does the bug occur? Every ...
Forum Discussion
I also was unable to get a refund for Apple since I was charged for the festival and did not receive the content. Apparently once it’s been denied twice, even if you call and ask to speak to management, their hands are tied. It’s absurd. I’ve emailed EA multiple times but it doesn’t help. I’m so sad
@b45c8e62a1078ce3 Hi, I understand that you are sad. I'm so sorry, but unfortunately I can't help you. There are really many serious bugs in the game and no one is solving them. I don't have any other information either.
This is still happening a year later, is there still no solution?
I was hopefully that the new update would help. But it still won’t let me purchase anything. I don’t know what else to do or what other avenues to try.
hey, i’m facing the exact same issue. i purchased a pack and didn’t receive it. it stated that no money has been deducted, but when i checked i was actually charged. this is ridiculous.
i tried purchasing other things but couldn’t as the game automatically restarts and asks me to restart the game to continue the transaction. this goes on in loop. it is frustrating at this point. i posted abt it here, talked to support on a chat, sent emails, but nothing helped. i did everything possible but no avail. now, i cannot make any purchases.
are you still facing the same issue, and if no, what worked out for you? please help me fix it, too.
I'm having the same issue. I tried purchasing SimCash. I did the face ID to purchase it. Then the game restarts to the loading screen and there was notification saying "Transaction in Progress. Please restart the game to continue the transaction." I restarted the game and tried again. No face ID popup. It just restarts to the loading screen again and the notification said "Transaction cancelled. No money was removed from your account."
I checked my purchase history and bank balance, and it says the transaction went through.And now whenever I want to purchase literally anything else, the game does the same thing where the loading screen appears then the "Please restart the game to continue transaction" notif appears.
So now I can't make any more purchases and I've spent money on nothing.
Anyone know how to fix this?
