Still low compatibility problems.
After the last The Sims Mobile's update related to compatibility with some devices, my phone (Huawei Mate 20 Lite) stopped having the problem of the touchscreen with this game. But unfortunately, th...
Forum Discussion
@Phantomlover1717 ha scritto:Could you check this setting:
In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
Yes, I am sure.
My screen resolution is FHD+ (2340x1080)
As I said I certainly know it is a problem of the game. My phone is powerfull.
The game need to be optimized for this devices model (and other...)
🙂
I'll leave you the attachment below
It's the game itself to say it
Im translating it too because my game is in Italian language.
"We do not recognize this model of device, you may experience poor performance or instability during the game"
EA_Mai
EA Staff
EA StaffHi everyone,
@ItsKatlyn99 @Ak0nita94 thanks for sharing the exact device you are using. Would it be possible for you to share a screenshot of how the game looks for you? Also, could you let us know which is your player ID? You can see it in the top right corner when your game is loading.
Thanks!
-Mai
@EA_Mai ha scritto:Hi everyone,
@ItsKatlyn99 @Ak0nita94 thanks for sharing the exact device you are using. Would it be possible for you to share a screenshot of how the game looks for you? Also, could you let us know which is your player ID? You can see it in the top right corner when your game is loading.
Thanks!
-Mai
Here some example
- EA_MaiThank you @ItsKatlyn99! 🙂
I'll forward this to The Sims Mobile team so they can take a look.
@EA_Mai ha scritto:
Thank you @ItsKatlyn99! 🙂
I'll forward this to The Sims Mobile team so they can take a look.Thank you so much for the help!
I really hope they can work on this problem and fix it! 🙂 @EA_Mai
