Forum Discussion

ItsKatlyn99's avatar
ItsKatlyn99
7 years ago

Still low compatibility problems.

After the last The Sims Mobile's update related to compatibility with some devices, my phone (Huawei Mate 20 Lite) stopped having the problem of the touchscreen with this game. But unfortunately, th...
technical issues
ItsKatlyn99's avatar
ItsKatlyn99
7 years ago
@EA_Mai  ha scritto:

Hi everyone,

@ItsKatlyn99 @Ak0nita94 thanks for sharing the exact device you are using. Would it be possible for you to share a screenshot of how the game looks for you? Also, could you let us know which is your player ID? You can see it in the top right corner when your game is loading.

Thanks!

-Mai

Here some example

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
7 years ago
Thank you @ItsKatlyn99! 🙂
I'll forward this to The Sims Mobile team so they can take a look.
  • ItsKatlyn99's avatar
    ItsKatlyn99
    7 years ago
    @EA_Mai  ha scritto:
    Thank you @ItsKatlyn99! 🙂
    I'll forward this to The Sims Mobile team so they can take a look.

    Thank you so much for the help!

    I really hope they can work on this problem and fix it! 🙂 @EA_Mai 

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