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xZeroMaker's avatar
xZeroMaker
10 months ago

The Sims Mobile Missing Content After Purchase

Hello, EA!

 

I am Brazilian and made two purchases in The Sims Mobile with real money at 00:36 on the 26th. The money was charged, but the products have not been delivered and the money has not been refunded yet (the transaction was completed and approved via Pix). I contacted EA support via email, provided all requested information along with images proving the purchases, and was directed here...

 

The items were:

Money Tree Pack (R$3) and the Salty Nights Festival Pass (R$10) 

technical issues

1 Reply

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  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey, @xZeroMaker, I'm sorry to hear you are missing some content after that purchase. With these purchases, they are pretty straightforward.

    Make a case

    Upload proof of purchase

    Support reviews it

    Adds content, or emails you with more info

    The forums have no visibility into granting content for any game we have. If you were sent here, we have to look at that case to see why they sent you here when they should not have.

    Essentially, you do have to reach out to support. I suggest chatting as it is much quicker.

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