Forum Discussion

brocard5238's avatar
brocard5238
4 years ago
Solved

[Under Investigation] Workshop stuck to a week ago, can’t start any shift

Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 13 Mini OS Version 15.4.1 How often does the bug occur? E...
bug
  • EA_Solaire's avatar
    EA_Solaire
    4 years ago
    Under investigation. Accepting as solution for visibility purposes only.

    Hey there @brocard5238,

    This issue is something we're aware of, thanks for the reports while we investigate this! 

    I'll update this thread once we've got more info. 

Lolleelegzz's avatar
Lolleelegzz
New Rookie
4 years ago

Eco Workshop stuck on Thursday, today is Sunday. Have logged a help request.

Saiyanzzzz's avatar
Saiyanzzzz
4 years ago

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone 11
OS Version 14.8.1
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? The workshop shift schedule is no longer updating and freezes at particular day.
What do you expect to see?
Connection Type Wifi
Please select your region Asia
Country Malaysia

‌

Hi, please help me fix the workshop shift. I cannot click on the workshop table to start the shift and the schedule is no longer updating.

  • EA_Sanah's avatar
    EA_Sanah
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @Saiyanzzzz , I need your Player ID to look into this issue. Please check your messages
    • tonianugroho's avatar
      tonianugroho
      4 years ago

      @EA_Sanah help me for fix this bug, i got stuck on tuesday since lastweek. I was uninstall and then reinstalling sims mobile but not effect after all.

    • kounselorkate's avatar
      kounselorkate
      4 years ago
      @EA_Sanah Hi ! Need an id for this issue ? We are missing out on so many awesome eco items, can it be permanently stuck on Sunday instead ? Lol
    • LRHNHAU's avatar
      LRHNHAU
      4 years ago

      I have same problem in my Ece workshop.  plz check my account too. my ID is LRHNHAU 

      • ArianaLee721's avatar
        ArianaLee721
        Seasoned Rookie
        4 years ago

        Hey, my workshop has been stuck on Saturday for several weeks now. My player ID is 1003546933816 and I’m in the US, playing on an iPhone 12 pro. Issue occurs on wifi and data.

        Which, by the way, I got my player ID # from the loading screen because when I tap the “about” button, nothing happens. Possibly related to the festival bug? 

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