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robitonbnet's avatar
2 years ago
Solved

Banned with no reason why, support just responds with the same canned message.

Banned with no reason why, support just responds with the same canned message.  This account is less than 3 weeks old, set it up so I could play C&C4 with my son.  Login to the game never worked, so I gave up.  Then a week later, boom Banned.  Image attached of the Ban screen.

4 Support cases, 3 with this image, asking why I was banned, as I am confused as heck.  The Help says if you want to know why you were banned to open a case and ask.

Same answer every time.  Clearly they do not read the messages, and just hit the canned reply button.  Likely they get paid on closed tickets versus resolved tickets.


  
 Hello,

We received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision.

Please do not expect further responses on this matter.

Please don’t reply to this email, as we don’t monitor this inbox. If you need more help, visit our website:
https://help.ea.com/help-home/

Think your account was locked, banned, or suspended by mistake? Follow these steps to get information on your account ban:
https://help.ea.com/help/account/information-about-locked-or-banned-or-suspended-accounts/

Thank you,
EA Terms of Service
  • Hey @robitonbnet I took a look and all info related to your ban has been communicated to you.


    If our TOS team has denied your appeals then there is nothing anyone can do to change this.


    Darko 

13 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Our terms of service covers all agreements @robitonbnet.

    You have had multiple appeals declined and there is nothing more we can do to assist you.

    Any questions related to a ban can be directed to our TOS team as they are the only ones who can help. 

    Darko

  • @EA_DarkoKeep repeating the statement over and over, one day you can join the failed helpdesk, I have faith in you.  The TOS team just says the same thing, so repeating to talk to them does not help.  Its a death loop.
     
    Seriously, you claimed you could see what was claimed, I asked that you prove it and give the answer.  You have not done so, which to me means you have no clue and just said it to end the conversation.  The appeals process is a joke, it is an auto reply and does not follow what they claim they do in their legally binding agreements......

    Ultimately, I do not care, easy call for me, I just boycott all EA games, services, and published content they provide.  One person may not break EA, but I am sure going to pass this on to my kids and family, and maybe one day enough people will see that EA is a failed company that does not care about anything but its stock price, and they will either fix it or close their doors.  No Customers means no Business, and when you treat us like this, we leave.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Going to go ahead and lock this now @robitonbnet as there is nothing more we can do and at this point it is just going around in circles.


    Darko

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