Accounts become "inactive" even though player is active
Why do accounts become "inactive" and cannot be logged on even though the player account is active?
Forum Discussion
Wait a minute, please wait a minute, I think I've gotten lost.
When you say inactive accounts do you mean players who have not played in a world for a long time or the "lock" of EA accounts?
A ) It was long ago decided that players who did not log in to a game world for a specified time would be marked as inactive but this does not affect their EA account, only worlds where they have no activity.
B ) Since EA has implemented its new policy to combat digital fraud, what it does to players is to change their password so that they have to verify that they really are "We have reset your password to protect your account."
These points A and B are not mutually exclusive and each one addresses a different action of the use of EA games.
Note: If you have your updated information in your EA profile (because it is our obligation to have this information updated) reviving those accounts is something simple, although it requires spending extra time that we should not waste like that (in my honest opinion).
Note2: If we do not have this information updated, it is necessary to contact EA support to update it. It has happened to me and it is something that requires extra time but finally EA solved the problem. In my case, an email account was closed and I was not allowed to change my profile to another email account by myself.
Note3: If your player has just been marked in a world as "inactive" you just have to enter that world again and regenerate your bases to regain the state you were in. In other words, you don't lose the world you were playing.
When you say inactive accounts do you mean players who have not played in a world for a long time or the "lock" of EA accounts?
A ) It was long ago decided that players who did not log in to a game world for a specified time would be marked as inactive but this does not affect their EA account, only worlds where they have no activity.
B ) Since EA has implemented its new policy to combat digital fraud, what it does to players is to change their password so that they have to verify that they really are "We have reset your password to protect your account."
These points A and B are not mutually exclusive and each one addresses a different action of the use of EA games.
Note: If you have your updated information in your EA profile (because it is our obligation to have this information updated) reviving those accounts is something simple, although it requires spending extra time that we should not waste like that (in my honest opinion).
Note2: If we do not have this information updated, it is necessary to contact EA support to update it. It has happened to me and it is something that requires extra time but finally EA solved the problem. In my case, an email account was closed and I was not allowed to change my profile to another email account by myself.
Note3: If your player has just been marked in a world as "inactive" you just have to enter that world again and regenerate your bases to regain the state you were in. In other words, you don't lose the world you were playing.
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