Hi George,
Correct, I carefully did read the advisors notes and I was also correct in following our correct process in that it states that this title no longer has a direct studio that we ourselves can contact so we are instructed to direct all players to the forums. (For what it is worth, I would also find this process very frustrating also if I was referred to the forums George).
Please when you attempt to Login, just confirm what email you are using. If you still cannot login, I will attempt to create a temporary password and reply back to you straight away with this password. It will expire after 1 hour I do believe George.
Look forward to hearing from you George.
Still need help? You can reach us on help.ea.com .
JP O.
EA Help
you guy have queered the game so extensively i do not have desire to play anymore i come on now only when i get extremely bored. i did login today and found it was not bad and i was able to finally login to a sub account. and not get booted or frozen until i logged out of a sub account. then the main account freezes the screen. it clears up after a few minutes then just to get booted again. this login problem has show itself to be corrected several time as different efforts were attempted to fix the issue. and the fix is found to be a very temporary thing. sometimes only lasting until you need to login again then its back to crap. and freezing up after short game time. the game does not hold my interest long enough for me to see if it will not freeze. after playing the game every day for 7 years and now with experiencing this issue. it has irritated the sh!t out of me to a point that i no longer care to play it and find i only login by habit and once in, i am not interested in playing and leave the game to find something better to do very shortly after the login. i actually have much more fun reading memes on facebook than this game now offers. this game is now a frustrating experience and not enjoyable at all with being in the shadows of this issue.
however, all that aside,
can someone please finally address a response to the original question that started me off with a call to customer service before i was referred to game tech and specialists in regards to this issue. the original question to customer service was never addressed. by anyone on your end. all i got was the runaround about logins that we are now still discussing and not even an hint of reply to the original Question presented to Customer service. and again i will point out this shows incompetence with EA service. with the FACT the original Question was never addressed. and all i get is a mighty passing of the buck.
What does EA plan on doing to reimburse for all the funds spent to purchase a limited time benefit. that we the consumers were unable to benefit from ? we were unable to use the purchases made before the time frame ran out due to not being able to login to the accounts. we buy a time limited use items that lasts for a variety of time usually 7 to 30 days per purchase on multiple different items. losing access to these accounts for weeks and then watching the time tick away as funds go to p!ss, i am sure you understand how this is conceived as nothing less than EA taking money and not delivering on the consumers paid for product.
regards