slow or not working servers September 2018. ONLY report your problem here!

"Santoruga;c-1966002" wrote:
3 days of RT has been given by EA last Friday to compensate all the hardship. If players are not using it by Sunday, EA will remove it for free.

We were working very hard on Saturday, at least half day, to read all your concerns and complaints. And a bit on Sunday to check if servers are still down or not. We do not have any estimate on when the servers will be back again. We are getting closer to fix it though, as we are able to bring the web server up.

We will move forward with patch 18.4 on CNCAPP01 to 3 on Monday. We encourage all players to help test the patch as they usually do and we have high hope that the patch will accidentally fix this annoying login issue.

Thank you again for your support in testing our patches. Don't forget that we have a 10% off sales on 90,000 TA funds next week.

This is not true - please don't post misleading information. @Santoruga has no official standing on these forums.

The4thEmpire
1 POSTS MEMBER July 16, 2018 1:53AM
There is the real possibility that all the relevant data has been irretrievably lost and someone forgot to run a backup before the data move. So the problem is to find a backup that's within a month of age, restore that, and then determine how much user progress has been lost. But, yes sadly, EA eula is ironclad - they never claimed to be able to provide 99.99% availability and they sure as hell aren't responsible for reimbursing lost game time. At the end of the day, however, they will need a massive customer service campaign to regain our loyalty and custom after this fiasco.
And please, Soixie, I see you're keeping a low profile, good idea dude - it ain't fair for you to be taking one for the EA team ;) and my post certainly doesn't need a reply from anyone.

Your post does need a reply! There is NO possibility that the relevant data has been lost. Do not suggest otherwise./