slow or not working servers September 2018. ONLY report your problem here!

"TR0U8L3M4K3R1;c-1966738" wrote:
Myself, I see no improvement for the players regarding the new sign on. It has simply introduced multiple caches which do not help gameplay. So was it really worth all the mayhem it caused?

I don't think the single sign on was intended to help gameplay or player experience, more to do with incorporating the game into a corporate plan of how players log on to EA online games.

I would say the drip effect of multiple problems being reported at different times is simply because players (and moderators it seems) did not know what was happening.

Until the problems are experienced or reported here moderators have not special access to know about issues. We are players with extra 'rights' in the forum here only.

There was little information given at the start and very few updates, if any, stating it was causing multiple problems, so how would you expect players to respond who cannot access the game? I would make a guess that the majority of players do not trawl through these forums (or post) to find reasons why they cannot access the game, so the moans and groans you have seen are just the tip of the iceberg of people expressing their total frustration. The game already has an effective way of communicating any problems, updates and upcoming changes to all players on the home-page, so why not use it?

I don't know why not!

I am not looking to “blame” anyone and like you I just want the game to work but how can I have any confidence this will happen when it is unclear whether those accountable (responsible for the changes) have even been made aware about all the problems they have caused. If changes went smoothly with only minor problems, then I agree having those staff dealing with correspondence would not be necessary, but this has hardly been the case over the last few months. Providing the players (customers) with answers to why things have gone wrong would at least re-install a little faith those responsible are aware and doing all they can to solve things.

Historically with this game, players are usually the last to be told what went wrong. Probably most don't care and just want to play. Probably most won't understand the details of what a memory exception error is or how to deal with it other than take the computer to a repair shop. Probably most won't be able to understand how multiple worlds with thousands of players are hosted on only a small number of servers or virtual servers. They don't need to.

Yes, things went wrong. Yes information flow about the issues could have been better, much better. From what I understand of other on-line games from other sources than EA, this situation is not unique!