slow or not working servers September 2018. ONLY report your problem here!

"gamerdruid;c-1966918" wrote:
Part of the global problem (as I see it) with the game is that decisions are sometimes split between the Envision team in Germany and EA in the US. The time zone difference mean that it can sometimes take a while before things are sorted, or even on the list to be sorted.

Using different time zones between the 2 teams is a very lame response / excuse for issues not being fixed in a timely manner. Especially when the problems we have faced are not being able to access our accounts or different worlds which I would consider a very critical part of playing the game!!!!! The difference in the time zones varies between 5-9 hours not days and I am assuming these teams do have access to up to date communication methods and not carrier pigeons!!!! Yes it may cause a delay of 1 or 2 days at the very most but we are seeing delays of weeks and months and it is totally unacceptable. If the problems caused really are that difficult to resolve, then the decision should be taken to withdraw the patches / updates / changes that have caused the issues. Of course, that is made on the assumption like any sensible operation, back ups of hardware have been kept. But maybe that is not possible, you tell me?

I have no sense the problems we are facing now or previous ones over the last few months are being given the priority they should be or sufficient resources are being applied to fix them. Therefore I have given serious thought as to whether I should simply give up playing this game. However I feel I have put too much time and effort into the game to do that, so I have come to the decision I will no longer buy any funds nor will I start any new worlds. By continuing to fund not only would I be allowing EA to take me for a complete fool but I would be doing it to myself as well.