"EE_Elephterion;c-2119699" wrote:
Hello community,
We are sorry for the interruption on the weekend, but the circumstances for this where beyond our or EAs control. This was not just restricted to C&C but affected the whole EA network of services.
We are looking onto what happened and will inform our players what we can do to mitigate this.
Thank you for promptly acknowledging the concerns voiced here. As stated, this was especially a delicate issue with Tib42 since the team we are up against are North American players who were likely experiencing minimal issues compare to our European players (see Chertosha's recent post here) and thus the login issue caused us to lose our advantage.
I understand a rollback would be unlikely and unprecedented but this would be the only true way to make this a fair playing field again because compensating everyone with same RT/CP packages for loss time will not mitigate the damage done--hence, the issue caused one team who was less impacted by it to gain a good advantage.
This is a game played by players across the globe so it doesn't make sense for one part of the world to be able to get in or remain in the server while the other side is kicked out and can't get in. Perhaps, implementing something ingame to kick everyone out when something like this happened or automatically shut servers down.
Again, thanks for hearing us and I hope a sound solution would be considered and implemented for these type of outage.
