Unable to buy crate

I have the same issue through my version played through my steam account. I'm in World: Tiberium 36 (Europe). Mine happened a few days ago.

Unfortunately there is no-one that frequents these boards that can assist with fund issues.  You need to contact ea.com/help and raise a ticket with them for failed transaction.

Hey Jaeger1775​ 
Thanks for reporting! My colleague ee_skyfyre8​ will look into it and get back to you. If the bug did not come from our end, then you'll have to seek help via the EA help desk as written by gamerdruid above.

Hey Jaeger1775​ & Epic101st​,

there was indeed an issue. This will be resolved during today's maintenance. Thank you for bringing this to our attention!

Still dealing with the same issue in World 67. I really hoped it would be fixed today, but no luck. It’s slowing down my progress a lot—I don’t have CP or RP to work with, and I can’t even finish my base while under attack. Really hope this gets resolved soon

Still dealing with the same issue in World 67. I really hoped it would be fixed today, but no luck. It’s seriously slowing down my progress—I don’t have CP or RP to work with. Really hope this gets resolved soon. Also, it would be great if there were a quicker way to reach an admin or support directly in-game to help with problems like this.

I haven’t been able to use my credit to buy any packs for about 4 days now, and I’m still dealing with the same issue in World 67. I really hoped it would be fixed today, but no luck. It’s seriously slowing down my progress—I don’t have CP or RP to work with, and I’m stuck. Really hope this gets resolved soon. Also, it would be great if there were a quicker way to reach an admin or support directly in-game to deal with problems like this

i am dealing with the same thing for days now. and has stunted my progress. but more annoying is the fact i have paid for the TA funds and are unable to use them its rather frustrating paying for something and not getting it 

Liebes EA-Supportteam,

Ich habe seit fast einer Woche mit einem hartnäckigen Problem zu kämpfen, das trotz der kürzlich durchgeführten Wartung weiterhin besteht. Dies beeinträchtigt meinen Spielfortschritt erheblich.

Ich habe derzeit nicht genügend CP oder RP, um an Kämpfen teilzunehmen, und kann mich weder bewegen noch sinnvoll beitragen. Dadurch habe ich wertvolles Momentum verloren, und nicht nur mein persönlicher Fortschritt ist betroffen – meine gesamte Allianz wird durch dieses Problem ausgebremst.

Diese Situation hat mich mehr als nur Spielressourcen gekostet; es ist frustrierend und enttäuschend, dass solche Probleme weiterhin bestehen, insbesondere bei einem Unternehmen wie EA. Ich halte eine Entschädigung für die verlorene Zeit, den verlorenen Fortschritt und die verlorenen Spielmöglichkeiten für gerechtfertigt.

Bitte kümmern Sie sich so schnell wie möglich um dieses Problem. Ich freue mich auf Ihre Antwort und eine faire Lösung.

Mit freundlichen Grüßen

Dear EA Support

I have been dealing with a persistent issue for nearly a week now, and despite the recent maintenance, the problem remains unresolved. This has significantly affected my ability to progress in the game. I currently do not have enough CP or RP to participate in battles, and I am unable to move or contribute meaningfully. As a result, I’ve lost valuable momentum, and it’s not just my individual progress being affected—my entire alliance is being held back because of this issue.

This situation has cost me more than just in-game resources; it’s frustrating and disappointing to see such problems persist, especially from a company like EA. I believe some form of compensation is justified to reflect the lost time, progress, and in-game opportunities.

Please address this matter as soon as possible. I look forward to your response and a fair resolution.

Sincerely,