I just finished online chat with EA help.. Here is the full conversation:
Thank you for contacting EA HELP, my name is Vikas, may I start with your first name please?
Hello there, nice to meet you. I hope you are doing well. How may I assist you today ?
Please share your issue so that I can help you with that.
Vikas
Hi
I bought Titanfall 1 only a week or two ago, but the servers don't work and I can't actually play the game
01:46
Seems this is a known issue on web forums etc. for some time, but the game is still being sold with no warnings!
01:46
I will surely look in the account to assist you with the issue related to game server issue.
01:47
May I know if you have tried any troubleshooting steps so far?
Vikas
I did just apply for a refund via Steam. I am happy to re-buy the game if the servers issue is fixed.
I did go into my router and add all the various ports etc.
But no difference
The issue is very well explained in this message page:
https://answers.ea.com/t5/Titanfall/Dear-Respawn-This-is-the-state-of-your-legacy-the-treatment-of/td-p/10169692/jump-to/first-unread-message
01:49
Please can I officially request that EA does look into this and provides that community with a response
Yes. As i have checked the details there are so many players who are facing the issue.
Vikas
Seems they've been waiting for even a few years!!
I would really request your patience at the moment, as the team working on the issue very hard and expected to be fixed very soon.
Vikas
Ah, so it IS being looked into?
01:50
Definitely?
Yes
Vikas
Because if so, I would strongly recommend that team should make an official statement and announcement, and ideally tell everyone what the timescale is
I will do my best for you. I will share your feedback to the team so that they can have a look into it for you and all the players.
Vikas
01:51
That's great. Many thanks. I think that web link I sent to you is a good one - the person who posted it clearly is dedicated and really knows their stuff here. I'm certain that community would very much appreciate a formal response.
01:52
for now I guess I'll stick with my refund request, but will check back to find out when the servers are working again.
Thanks for your advice
01:53
I would suggest you to please contact to steam support for the refund if you have purchased the game from steam. And i have shared your feedback to the team. Also I have mentioned everything on your behalf in the notes.
01:55
Please let me know if there anything else I may assist you with?
Vikas
01:57
I think that's ok, thanks
02:00
I've added a copy of this conversation into that forum link I shared
Thanks for that, appreciated.
Thank you for contacting EA Help. Bye take care and stay safe.
