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Just to add to this growing list, I'll first start off by stating that I don't normally take the time to post my issues, but this has been an incredibly frustrating situation.
On January 14th, I woke up to 4 emails from Origin thanking me for my purchase. Reviewing the emails, I had apparently purchased two copies of Assassins Creed Unity, and two copies of Far Cry 4. Reviewing reddit and other social media, I find that this has happened to others over the last couple of weeks and people were sighting a security breach in EA where account data was stolen. I changed my password and enabled two factor authentication immediately. I then contacted EA support via chat and explained the situation. While chatting with the rep, our session disconnected. I got another rep and started all over. I was told that I would be refunded for all 4 purchases. Moments after my chat ended, I received an email stating the case was closed. Fast forward to last night, January 18, where I jump online with some friends. Time to play some Titanfall!!! Nope, not so much. Now I'm getting the 401 error. After further review, I see that my account is likely banned. I run the repair just to see if that works. Negative. I login to try chat again, but based on the message I'm routed to a support area where they must call me back. I log a case and am called 4hrs later. The gentleman I spoke with asked me some validation questions to make sure I am the account holder, and then lifted the ban. Great! Lets test.......launch Titanfall.......same message. The rep tells me that everything has been done on the Origin side and I now need to contact Respawn because they have banned me on their end. Now, I'm sorry, but you're telling me that _your_ security efforts failed and _my_ account information was copromised. I immediately report this to you and you ban _me_ without notice, and I have to clean up your mistake?!
Also to note, I've just looked at my purchase history and it shows that my refunds have failed. Looks as if I will be contacting EA yet again to help them clean up this mess. It's almost as bad as dealing with BP oil after the huge oil spill.....shoulder shrugs all around!
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