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Anonymous's avatar
Anonymous
12 years ago
Approved

I asked for a refund and my ticket was closed without comment! I want my REFUND

I opened a ticket within 24 hours of buying Titanfall online. I asked for a refund. It says "requested refund"  in Order History but when I click details it takes me to a "Whoops something wrong with this page error"

When I go to the communications, the ticket was closed without comment. I cannot reopen it, it never lets me past the last step. Once I managed to get to a place where I could get a live chat but the button was grayed out.

I WANT A REFUND FOR THIS GAME UNDER THE ORIGIN GREAT GAMES GUARANTEE.

Please address this or  I will do a chargeback!

Edit: When I go to my cases it also says

System Error Whoops! That wasn't supposed to happen. We are working on the issue and we should be up and running shortly

In the meantime, there are some really great discussions going over at AHQ. Take a Look.

Edit: Ticket number 12446562 closed by amber g without comment and ticket title changed from Refund Request to "Ghost call" and I cannot reopen it

6 Replies

  • Fred_vdp's avatar
    Fred_vdp
    Hero+
    12 years ago

    A user forum is not the best place to request a refund. We're fellow players. You'll have to open another ticket (or re-open the old one) and request it again. Since this game is new, there will be many support tickets and it may take a while before you get a useful reply.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Well what if he can't re-open the ticket?  That sounds like the issue.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    As I said I CANT reopen and I CANT find any other venue to reach support!

    It says "we just need more info" when I try to reopen it. I enter the info Billing Support/"I want a refund" and hit Next - and it stays at that screen, just resets those boxes and asks for info again.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Sounds like bog standard EA avoidance tactics. They've done the same with my request for a refund for BF4. I put the request in, I was promised and assured several times the "billing team" would get it sorted and have the item refunded to me ASAP.

    Nearly 2 weeks later I'm still waiting on being contacted and the "conversation" is just sitting there saying active but nobody has updated it for over a week now... 

    As if I wasn't pissed off enough already that BF4 is screwed and I can't play, now it would appear EA are trying to avoid giving me my money back on something which I am not happy with and cannot physically use/play anyway...

    Titanfall has all of a sudden garnered issues too... was fine for the first 2 days now all of a sudden it's just stuck at "initializing"  after hitting play at the main menu.

    I wouldn't waste your time trying to get something refunded from this company. The probability that EA will give you your money back is about as high as the probability of me walking on Mars tomorrow...

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    @OP: After checking with a colleague, it seems your refund was handled already, about an hour ago.

    I'll close this thread as getting in touch with our customer service is the only way to process to a refund.

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