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Anonymous's avatar
Anonymous
9 years ago
Approved

my game code is on an account i can't access with the same email

i'm trying to notify EA, but the contact system doesn't seem to be working either, is there a way to transfer the code over(because both accounts use the same email, i can't access the first one that has the codes on it)

2 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    9 years ago

    @Create28Absolute That's odd, there should be no situation where the email address would be shared. 

    If you reach out to support they can take a look at this, and may be able to merge your accounts. 

    You mention having problems talking to support, how is it failing? Can you try reaching out using a different browser or a different device, and see if you have more success?

    Thanks. 

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved
    I think I know the reason it was failing, I was try to get help on Sunday.

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