Re: Cannot make in-game purchases

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@EA_David wrote:

Thanks for the update. Can you make sure that both Origin and the game are added to your firewall exceptions lists?

It may also help to try temporarily disabling your anti-virus as a test, in case this is a factor here. 

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@EA_David I tired that and it did not work.

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@EA_David wrote:

@theUSpopulation I see, for the next step can you wipe your Origin local cache next?

You can find the steps on this page: https://help.ea.com/en-au/help/origin/origin/origin-my-games-list-is-blank/

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@EA_David

Sorry for the late reply but that did not work either. 

Hmm, I'm running short of ideas. Hopefully we can figure this out though.

Can I check what region you're in? The prices are listed in Dollars, suggesting you're in the US, but if you're elsewhere perhaps the game is trying to reference an invalid version of the store. 

Thanks. 

@EA_David

Actually, clearing out the Origin local cache worked! I just did it wrong the first time around.  Thank you so much for your time!

Ah, wonderful! As mentioned I was starting to get quite unsure of what the issue was. 

Thanks for the update, if you encounter any further issues in future, please let us know. 

im having the same problem, I know its been like 3 years but clearing the origin cache didn't work ☹️