Community Manager

Re: Titanfall 2. Multiplayer. This profile is not permitted to play online

Thanks for getting back to me. We'll go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

2 Replies

marina_mihawk
3 years ago
Power cycled my Xbox and my router and it worked! Thank you so much for the help and quick response time!!
EA_Aljo
Community Manager
3 years ago
@marina_mihawk

Great! I'm really glad to hear it. If you have any other issues, please reach out to us again. Good luck and have fun!
Peirceisom1
Newcomer
6 months ago
I've tried this and I still cannot play multi-player, I have power cycled everything and I have game pass.