Re: will i get banned?

@ID1229  You can try contacting an EA advisor again and have them check things out, but if they can't fix the problem then try to uninstall and reinstall the game. It could be that the game still thinks that you still own the content so reinstalling the game might fix the problem. Worst case scenario would be deleting your save file.

https://help.ea.com/en/help-contact-us/?product=ea-app&platform=&topic=refund-request&category=orders&subCategory=request-refund

Reply if you need any more help.