The game won't play properly upon launching. What's the reason??

Hi there,

Could you provide a bit more information about what happens when you launch the game? For example, are you receiving an error message, crashing back to desktop, or getting stuck on a black screen?

Any additional details about your PC specs and the exact behavior you're seeing would help us better understand what's going on. If you can provide a DxDiag, that would be very helpful. 

https://help.ea.com/en/articles/technical-issues/dxdiag-information-pc/ 

Hi there,

I just wanted to check whether you're still experiencing this issue. If you still need assistance, please let us know and we’ll be happy to help.