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Scooooter1's avatar
Scooooter1
2 years ago

Titanfall 2 - “This Profile is not permitted to play online”

every time i try to play titanfall 2 multiplayer, it just says “This Profile is not permitted to play online”, even though no parental controls are enabled, including anything else that keeps me from using online

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  • FlashBash1285's avatar
    FlashBash1285
    1 year ago

    (Xbox Series S) I recently moved from Florida to Texas. Now my titanfall 2 is suddenly coming up with the error “This profile is not permitted to play online”. I have Xbox Game Pass Ultimate, which covers EA play. Why can’t I play TF2 Multiplayer all of a sudden? 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago

    Hey @FlashBash1285 

    Try going through the following steps first:

    Spoiler
    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

    If you continue running into issues reach out to our support to check for any issues with your EA account; How to use EA Help

    Thanks!

  • GigglingGeezer's avatar
    GigglingGeezer
    1 year ago

    I just bought Titanfall 2 Ultimate Edition and was really hoping to play multiplayer again, but I can't figure out what is wrong with it because it's telling me "Profile not permitted to play online". I've searched up everything, but nothing seems to be working. I play on Xbox Series X. Think anyone can help me out?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago

    Hey Everyone, 

    If you are still running into the error message "This profile is not permitted to play online", first try going through the following based on your platform. 

    PC

    Spoiler

    Xbox

    Spoiler
    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

    PSN

    Spoiler
    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database

    If you continue seeing the error, we may want to check with our support for any issues with your EA account; How to use EA Help


    If there should be no issues with your account please let us know the following:

     

    • Platform (or client):
    • EA ID (PSN ID/Gamertag):
    • Are you getting an error message?
    • Do you own TF2, or access the game via a subscription service?
    • Does this happen to any other account on the device?
    • What type of network are you using? (Wired, Wireless, Hotspot)
    • Is anything else happening?
    • If possible, share a Screenshot or Clip...
    • If on PC, please share a DxDiag file and an EA app Error ID Number

    Cheers!

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