Titanfall 2 Multiplayer not working on laptop, works on PC

Hi @0akn, 

Looking through the DxDiag you attached I noticed something in the Diagnostics section. It looks like a process called stdrt.exe had crashed at some point. There has been malware that's known to disguise itself under this filename. When your PC is running are you seeing stdrt.exe in your task manager? Does it seem like it's hogging a lot of resources? 

/Kent

Hi Kent

This process does not seem to show up in my task manager, at all. Even after a reboot and immediately looking at my processess, I never see it turn up. Nothing seems to be hogging a lot of resources, apart from what appears to be normal (eg: firefox when a lot of tabs are open)

I did some looking into this, and I could not find the 'mrtXXXX.tmp' file in my Temp folder that this malware seems to hide itself in.

I also tried opening TF2 and looking at my processess, even then I could not find it and resources seemed to be being used up as normal (with things such as steam, origin, and the game itself hovering around the top)

I went ahead and factory reset my laptop to keep things simple whether or not there was malware.

After reinstalling TF2, multiplayer still does not connect.

@0akn 

Thanks for following up! Just to confirm are you connecting your laptop to the internet via wifi, or is it using a LAN cable? 

/Kent

I am using WiFi, as ethernet is not available for me

@0akn 

No worries, thanks!

Just to confirm, have you double-checked to make sure all the proper ports for Titanfall 2 are open on your network? You can find more info on the specific ports over at the EA Help website. Let me know if opening up the ports helps at all. Thanks again. 

/Kent

Well damn, I was hoping it wouldn't be a port issue. I don't have access to opening ports on my network, and the first one I tried to test (that was related to TF2) was closed. Ah well...

Thanks for the help Kent!

@0akn 

Sure thing! If you do find a way to get the ports open can you let me know how it goes? 

/Kent

I won't be able to, however I will soon be able to use a network where I have played multiplyer TF2 in the past. I will try there when I can (about a weeks time) and let you know.

@0akn 

Much appreciated!

/Kent