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marina_mihawk's avatar
marina_mihawk
3 years ago
Solved

Titanfall 2. Multiplayer. This profile is not permitted to play online

I haven't found any answers searching old topic threads. I'm on an Xbox 1. Have a gold subscription.  Any help would be appreciated!
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @marina_mihawk 

    Thanks for getting back to me. We'll go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@Mudassirpatel 

Did you try what was suggested in this thread?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Mudassirpatel 

    Try clearing the alternate MAC address with these steps:

    1. Go to your Xbox Settings
    2. Go to "Network", then "Advanced Network Settings"
    3. Click on "Alternate MAC Address", and then click "Clear"

    Let me know what happens.

    • Mudassirpatel's avatar
      Mudassirpatel
      2 years ago

      Still the same issue

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @Mudassirpatel 

        Please try logging out of your account and logging back into it here - profile.ea.com. You may need to accept the agreement again or verify your account. Let me know what happens.

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