Forum Discussion

marina_mihawk's avatar
marina_mihawk
3 years ago
Solved

Titanfall 2. Multiplayer. This profile is not permitted to play online

I haven't found any answers searching old topic threads. I'm on an Xbox 1. Have a gold subscription.  Any help would be appreciated!
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @marina_mihawk 

    Thanks for getting back to me. We'll go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@Mudassirpatel 

Did you try what was suggested in this thread?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Mudassirpatel 

    Try clearing the alternate MAC address with these steps:

    1. Go to your Xbox Settings
    2. Go to "Network", then "Advanced Network Settings"
    3. Click on "Alternate MAC Address", and then click "Clear"

    Let me know what happens.

    • Mudassirpatel's avatar
      Mudassirpatel
      2 years ago

      Still the same issue

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @Mudassirpatel 

        Please try logging out of your account and logging back into it here - profile.ea.com. You may need to accept the agreement again or verify your account. Let me know what happens.

About Titanfall Franchise Discussion

Join the community forums and share your experience from the frontier in the Titanfall Games.9,435 PostsLatest Activity: 2 days ago