Forum Discussion

2 years ago

Solved

Titanfall 2. Multiplayer. This profile is not permitted to play online

I haven't found any answers searching old topic threads. I'm on an Xbox 1. Have a gold subscription. Any help would be appreciated!

EA_Aljo
2 years ago
@marina_mihawk

Thanks for getting back to me. We'll go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

Icon for Community Manager rank

Community Manager

1 year ago

Try clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens.

1 year ago

Still the same issue

EA_Aljo
Community Manager
1 year ago
@Mudassirpatel

Please try logging out of your account and logging back into it here - profile.ea.com. You may need to accept the agreement again or verify your account. Let me know what happens.
- Mjimji0
  1 year ago
  Hi, I’m on Xbox and I’ve done all you’ve recommended but it still says I cannot. Anything else from here?
  - EA_Aljo
    Community Manager
    1 year ago
    @Mjimji0
    
    I can't think of anything else that would cause this. Can you try contact Xbox support to see if they notice any issues with your account that would prevent online play?

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