Forum Discussion

3 years ago

Solved

Titanfall 2. Multiplayer. This profile is not permitted to play online

I haven't found any answers searching old topic threads. I'm on an Xbox 1. Have a gold subscription. Any help would be appreciated!

EA_Aljo
3 years ago
@marina_mihawk

Thanks for getting back to me. We'll go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

marina_mihawk
3 years ago
Power cycled my Xbox and my router and it worked! Thank you so much for the help and quick response time!!
EA_Aljo
Community Manager
3 years ago
@marina_mihawk

Thanks for getting back to me. We'll go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
marina_mihawk
3 years ago
I don't think so. My profile is the one with the gold subscription and the one that I'm playing on. The Xbox profile is also the correct one linked to my EA account
EA_Aljo
Community Manager
3 years ago
Hi there, @marina_mihawk

Are you trying to play on a sub-account of another Xbox account? More information on this can be found here.

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