Titanfall is not saving my multiplayer progress.

So has anyone else been experiencing this issue? I have been playing titanfall for the last few days and I have 15 hrs played including campaign but when I log in and play on multiplayer it is not saving my player or gun levels. If I exit to main menu or if I exit out of the game it will not save my progress. It resets and it says I’m level 3 and my guns are no more than level two weapons when I literally played hours and maxed them out quickly. I have tried deleting the game and my saved data from my storage device and that didn’t work I have also tried moving the game from external hard drive to my Xbox yet no luck. I contacted support and they haven’t been able to come up with any solutions. I recorded 5 minutes of my issue here. The end of a match and then my leveled and weapons customization and then exit to the game menu and when I go back to multiplayer it reset everything.