treehousebrandstore screwed up
I understand that ea is not responsible for distribution but surely you can weigh in on this. i preordered by pc version of titanfall collectors edition 5 months ago. i havge sent many emails asking...
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Treehousebrandstore ( https://titanfallstore.zendesk.com/home) is the Titanfall Official Store...so this IS an EA problem, right? I ordered from the Titanfall Official Store and got the same replies as the OP.
Of course there's no way of knowing if the futher payment is just going to come off the existing card on the account, or it will be held up somehow. The site: https://store.titanfall.com/customer/account/ as you can see is down. No answers from the Titanfall Official Store ticketing system either.
Like the OP I ordered the Titanfall CE in October and so far all I've gotten is a hassle.
Answers hq is not any kind of official complaints center. This is a gamers to gamers discussion website. No business here, none at all. If you have a money problem, you have an OFFICIAL problem. That is business, and belongs on the EA Help Center website:
For any account maintenance, persona assistance or code related queries, contact our Games Advisors using the new Help Center.
How to: Contact an EA Advisor.
EA_NilsCommunity Admin
@teampreston wrote:
Treehousebrandstore ( https://titanfallstore.zendesk.com/home) is the Titanfall Official Store...so this IS an EA problem, right? I ordered from the Titanfall Official Store and got the same replies as the OP.
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@Team-Preston @kulza9 Heya,
I understand your frustration. Please log a ticket with the aforementioned page as they will be the ones to look into this for you: https://titanfallstore.zendesk.com/home
Thank you,
Nils
