The only answer I get from chat advisor is about a PC connectivity issue. I'm on xbox one. I was at least a level 16 or so and worked up to a 26 before stopping to find out I'm now back at a level 1. How can I lose all progress before the connectivity issue?

Hello all, Thank you for your reports! We are investigating the issue and we would like to ask you to post the following info: Platform: PC or Xbox One? Gamertag: Your Country: Data Center connecting to in game: Have you purchased the Season Pass: EDIT: The issue is still under investigation. Please keep an eye on the following page for updates: http://support.xbox.com/en-US/xbox-live-status PS! Marking this post as solution for the sole purpose of drawing attention to it!

Really frustrating that no one seems to have a resolve to this issue! !!!!!! Same problem here. N no one knows! Or just wants to pass the buck!! Did u get a response about this?

Would be nice to get a "we're working on it" or "don't worry" or a "rest assured we're currently dipping into our 9 digit profit to correct this" on here.Anything?

Hello all, Just a quick update on this. The issue is still under investigation. Please keep an eye on the following page for updates: http://support.xbox.com/en-US/xbox-live-status Thank you very much for your patience and apologizes for any inconvenience caused.

Just finished chatting with Xbox support. The latest is that Xbox is currently "developing a tool" that will allow them to retrieve the lost save files. According to the individual I spoke with, they are waiting for the tool to be installed and there is no timetable for this activity either. He also didn't say who was developing this "tool".He added that this will be an automatic fix; that I wouldn't necessarily need to do anything on my end to fix. I'll believe this when I see it.

Xbox one progress lost | EA Forums

373 Replies

Anonymous
11 years ago
Really frustrating that no one seems to have a resolve to this issue! !!!!!! Same problem here. N no one knows! Or just wants to pass the buck!! Did u get a response about this?
Anonymous
11 years ago
Same issue happened to me. Played on 3/12 and got to level 9 or 10 PM EST . Woke up at 5am EST and my character was back to level 1
Anonymous
11 years ago
It seems the there is no resolution except for sorry nothing we can do.
Anonymous
11 years ago
Bummer. Glad I only had a day's worth into the game
Anonymous
11 years ago
Went from lvl 38 to 1 overnight myself.
Anonymous
11 years ago
I was level 16 or so last night and woke up to everything lost and back to level 1. Australian here. Perhaps the new Aussie beta servers stuffed up? Pretty frustrating!
Anonymous
11 years ago
I went from level 37 after prestiging once and just fell to level 1. Has no one seriously addressed this? I don't even want to play the game right now that's how pissed off I am. I could understand if it were like some of you only like level 9, but I prestiged and got back to 37. Like that's ridiculous.
Anonymous
11 years ago
I was a level 44 today and I took a break. I logged back in 30 min later and boom level reset to a 1.
Anonymous
11 years ago
@toanoctis wrote:
I went from level 37 after prestiging once and just fell to level 1. Has no one seriously addressed this? I don't even want to play the game right now that's how pissed off I am. I could understand if it were like some of you only like level 9, but I prestiged and got back to 37. Like that's ridiculous.
Agreed I don't want to play just to have it do it again. If its not fixed tomorrow when I try again I'm returning the game.
Anonymous
11 years ago
I was level 36, got disconnected from a server and then as I joined back got set to level 1! Someone better fix this!

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Xbox one progress lost

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