A petition for national park
It's still there for about 4-5 days. Try to reinstall your game. For some people the deal dissappeared.
Forum Discussion
Here's a transcript of my conversation in live chat.
If everyone opens a case, this may get some attention. Notice how i replied so he had no choice but to escalate, which is what we want.
You are now ready to chat with Vivek.
Vivek
Thanks for contacting EA Customer Experience, my name is Vivek. How may I assist you today?
you
Hi. I would like you to help restore a limited time in game offer which had disappeared so i can't buy it
Vivek
limited time offers are for limited time and if its over we dont have control to restore it back, wait for another dela
you
The offer claimed to be for six days
you
So there should be several days remaining
Vivek
Okay
you
But it vanished from my game immediately after viewing it on the first day
Vivek
Okay
Vivek
Could you please provide me some more details like the deal name and when it was started
you
It would be called "july 4th Gil deal" and was released in game two days ago, with a timer that said it expired in six days
you
The feature was a national park
Vivek
Alright, Have you tried re-Installing the game?
you
Yes. Ineffective
Vivek
Alright so this need to send to the Mobile Specialist team
you
Thank you for escalating it
Vivek
The mobile specific products are handled by our mobile Email team. What I am going to do is to route this chat to our mobile Email team and they will get back to you as soon as possible.
you
No problem
Vivek
The details of the issue you are facing has been noted. It will be included while transferring your case to the concerned team.
Vivek
Your Case ID is 24613788, They will get back to you as soon as possible
you
Thanks
Vivek
Is there anything else I can assist you with?
you
No. Have a good day
Vivek
Make sure to click blue 'END CHAT' button to save your case and end this chat session. Thank you for contacting EA.
Vivek
Have a great day ahead, goodbye and take care.
If everyone opens a case, this may get some attention. Notice how i replied so he had no choice but to escalate, which is what we want.
You are now ready to chat with Vivek.
Vivek
Thanks for contacting EA Customer Experience, my name is Vivek. How may I assist you today?
you
Hi. I would like you to help restore a limited time in game offer which had disappeared so i can't buy it
Vivek
limited time offers are for limited time and if its over we dont have control to restore it back, wait for another dela
you
The offer claimed to be for six days
you
So there should be several days remaining
Vivek
Okay
you
But it vanished from my game immediately after viewing it on the first day
Vivek
Okay
Vivek
Could you please provide me some more details like the deal name and when it was started
you
It would be called "july 4th Gil deal" and was released in game two days ago, with a timer that said it expired in six days
you
The feature was a national park
Vivek
Alright, Have you tried re-Installing the game?
you
Yes. Ineffective
Vivek
Alright so this need to send to the Mobile Specialist team
you
Thank you for escalating it
Vivek
The mobile specific products are handled by our mobile Email team. What I am going to do is to route this chat to our mobile Email team and they will get back to you as soon as possible.
you
No problem
Vivek
The details of the issue you are facing has been noted. It will be included while transferring your case to the concerned team.
Vivek
Your Case ID is 24613788, They will get back to you as soon as possible
you
Thanks
Vivek
Is there anything else I can assist you with?
you
No. Have a good day
Vivek
Make sure to click blue 'END CHAT' button to save your case and end this chat session. Thank you for contacting EA.
Vivek
Have a great day ahead, goodbye and take care.
