A petition for national park
It's still there for about 4-5 days. Try to reinstall your game. For some people the deal dissappeared.
Forum Discussion
I got an email reply last night but didn't see it until this morning. Since this is a 3 day holiday weekend, they probably won't see my reply until Tuesday. I am wondering what they mean by "Do you mind if we recover your account here to try and replicate the issue?" Anyone know? I just don't want it rolled back so other premium items I have purchased since don't disappear or any progress lost. See below for the transcript.
Greetings,
My name is Adam and I will be the Specialist assisting you today. I wanted to start by thanking you for your patience and apologizing for the wait time that you have experienced thus far.
Now let’s get started. From my understanding and after reviewing the case notes and previous correspondence, you are having problems with The Simpsons Tapped Out and not being prompted for a Gill Deal. Do you mind if we recover your account here to try and replicate the issue?
Anyway, thanks again for taking the time to reach out and like I said, I am confident that we can get this knocked out for you; I would just ask that you be patient with us while we work through everything.
Finally, I wanted to make sure that you had all the resources you could need for any future issues. We have an extensive knowledgebase full of troubleshooting and general knowledge located at help.ea.com as well as Answers HQ. Answers HQ brings all of the EA community together to offer support to each other and I’ve personally even found a lot of solutions that we use based on how awesomely supportive our community is. You can find it at answers.ea.com.
Regards,
Adam W.
EA Customer Experience
Greetings,
My name is Adam and I will be the Specialist assisting you today. I wanted to start by thanking you for your patience and apologizing for the wait time that you have experienced thus far.
Now let’s get started. From my understanding and after reviewing the case notes and previous correspondence, you are having problems with The Simpsons Tapped Out and not being prompted for a Gill Deal. Do you mind if we recover your account here to try and replicate the issue?
Anyway, thanks again for taking the time to reach out and like I said, I am confident that we can get this knocked out for you; I would just ask that you be patient with us while we work through everything.
Finally, I wanted to make sure that you had all the resources you could need for any future issues. We have an extensive knowledgebase full of troubleshooting and general knowledge located at help.ea.com as well as Answers HQ. Answers HQ brings all of the EA community together to offer support to each other and I’ve personally even found a lot of solutions that we use based on how awesomely supportive our community is. You can find it at answers.ea.com.
Regards,
Adam W.
EA Customer Experience
