A "Thank You" to EA (I know, it's rare).

fuzznugget77 wrote:
Congrats OP.

Maybe it would be good if you could post more details ie, names phone number to help others in the future? :thumbup:

That could be a problem as EA Mobile itself has no actual phone number. All problems with EA Mobile games have to be handled through the EA/Origin Help Center site, which caused a problem for me. That site requires you to specify which game and device you're playing and using before opening a help ticket, which I was able to do on my iPhone. However, once I'd chosen those I get redirected back to the main page and I was completely unable to actually open the ticket. I don't know if there was a glitch with their site or some mix up between the ios software and their site, but it literally created quite the catch-22: can't call them, and the website they'd set up to report the issue (the game on your mobile phone) doesn't work properly on mobile phones. I guess if you have a PC and landline/cable Internet connection it's not a problem, unfortunately I don't. My Internet on phone has usually been up to task for the small amount of Internet stuff I do, never needed a PC until that instance.

So, my only option was to call EA's 800 number for help. I'd look back through my call history to post it, but the initial number I called (which can be found easily online if you do an Internet search for it) transferred me at least twice before I got on the phone with the woman who helped me. She was able to open a ticket for me after I emailed a screenshot of the iTunes receipt for the purchase to them. Apparently this isn't their normal policy, since they aren't technically supposed to speak for the customer (a way of avoiding liability should their be a further problem), but they made an exception for me since their site (part of which is specifically aimed at solving problems for their mobile games) wasn't working correctly with my mobile phone.