A "Thank You" to EA (I know, it's rare).

Congrats, nice to hear of an EA Customer support Success story. I've had a semi good experience with them recently. I wrote to them about not being able to get into my game due to crashing and about 2 days later they responded (I thought i'd be waiting weeks). I was emailing them all day and while I went back and forth a lot they said they've escalated my issue to the highest authority for dealing with in game bugs. That was a few days ago though so we'll see how long it takes for them to sort my problem out (if at all), but it was better than what I expected for sure.