Buyer Beware!

RedSoxNationMT wrote:

I've tried at least two dozen times over the past few weeks! Thankfully, Amazon has been giving me refunds to try and repurchase them, but I still had problems.

Thankfully, Amazon was very understanding (and rightfully shocked) and are doing their best to help me. I haven't received the donuts yet, but they DID refund my money and are doing a follow-up to see why this happened. They told me that they were shocked with how EA handled this transaction, but would do their best to get me those donuts.

Although I'm very grateful to Amazon, I, too, am SHOCKED with how EA handled my transaction! Even though I supplied them with a screenshot of my receipt, and did EVERYTHING they asked, they WOULD NOT give me the donuts.

These are computer generated DONUTS!!!
Giving me the donuts that I PAID FOR, wouldn't have hurt them in ANY way!! These are NOT tangible items. They are COMPUTER GENERATED DONUTS... groupings of PIXELS, that they make TONS of money selling!

If, or when, I receive these donuts, it will be my LAST TIME purchasing from them. I DO NOT TRUST THEM!!

Again, they were fine handling the first bad transaction. But when it happened a second time, even though I furnished them with a RECEIPT and everything... they REFUSED to help me!

Seems to me that there is an issue with Amazon refunding a number of purchases without being able to verify if they were or were not ever actually credited. Opens them up to be scammed by dishonest people.

Also, OP got their money back for the purchase and is still going off about when, not if, they get their donuts... These computer generated groupings of pixels they they make tons of money selling, so much that the OP deserves a boatload for free because they're having a continuously repeating problem that nobody else is having...

I think somebody got greedy.

I think this has to do with frustration about customer service at EA, not greed.

And it is not unwarranted. There are so many threads that you can find in this forum about frustration when it comes to customer service at EA. I think we all hoped it would be streamlined when they opened the new call center, and that there would be consistancy and communication when it came to the reps. It is apparent this has not happened (yet, at least - I'm still hoping they will come up with a better system to communicate problems and solutions with one another, but there are so many different issues it may be difficult. At the very least, consistency for common issues would be nice to see).

if the reps were on the same page, then situations where one rep says "as long as you have your reciept we can help you...", but another rep says "You're out of luck - contact Amazon/Apple/Android wouldn't happen. They should all know, and be clear about, what the buyer needs to do when faced with this situation. Instead they have given different answers. This is not the first time a donut purchase issue has come up on this forum (And probably won't be the last). It seems as though it is a common enough problem that they should have one specific answer to.