Forum Discussion

denalidad's avatar
denalidad
10 years ago

"Cannot Connect To Server" error

denalidad wrote:
In the past few weeks, I have constantly gotten this error message when trying to get into the game. It usually happens in late morning US Eastern zone time; I have no trouble early morning or later in the day and this failure to connect is very irritating. I get messages saying this or that is ready but cannot get into the game.

C'mon, EA. Stabilize the thing, please.



There are still problems from the last big outage. Even the forum is suffering with bad glitches and error messages. They are probably working on a fix but it might be a case it will take time till they find out exactly what is wrong. it isn't as simple as flicking a switch or changing data codes. :-)

It could even be your own service provider if it isn't your device . :-)
  • wadebear's avatar
    wadebear
    Retired Hero
    10 years ago
    That happens to me a lot at certain times of the day - especially during events and special features. It gets really bad whenever there's new content that everyone is downloading. I think it has to do with server overload.

    Here's what usually works for me:

    Exit the game.

    Close the game completely:
    For iOS: double tap the home button and swipe the app up off screen (older iOS tap and hold app icon, tap red dash)
    For Android: Tap Background Apps button (the square to the right of the Home button) then swipe app off screen.

    Do the same for all other apps as well.

    Update any apps that need updating. I know this sounds odd, but it seems to help.

    Turn off device.

    Turn off your wireless router (assuming you have a router)

    Turn off your Internet Access Device (Modem). For me that's a satellite modem. Could be a Cable modem, whatever...

    Wait 15 to 30 seconds.

    Turn on Internet Access Device and let it boot completely.

    Turn on router.

    Turn on device (I'm using both an iPad 2 and a Nexus 7 to play).

    Start game.
  • joekrollo's avatar
    joekrollo
    10 years ago
    This become the norm as of late. As mentioned above by Wadebear... these sometimes will resolve the issue. Personally, I am waiting for server to be stable today to see if EA has finally re-installed my missing limited time characters from a few years ago. Hopefully they got it right this time, only had to re-visit this case 4 times now.

    Anywho, patience... EA will eventually correct the server issues.

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