Can't Connect to Server

I received a response from EA this morning, I didn't like that they didn't say they knew about the problem. Just telling me to do things on my end.

Here is the response:

ADVISOR: Hello Ryan,

Thank you for contacting Electronic Arts about the server connection issue with The Simpsons: Tapped Out on your mobile device.

I completely understand the frustration you are experiencing with being unable to play your game due to the server connection issue. Please try the troubleshooting steps below to try resolve your issue.

- Change your connection method (3G to Wi-Fi or vice versa)

- Power cycle your modem and router: (if applicable)
1. Unplug your router, then your modem
2. Leave both unplugged for about 1 min.
3. Plug in your modem, then router

- Ensure you are running the most current version of the game (check to see if there is an update available for the game through iTunes).

1. Go to app store on the device.
2. Go to Updates.
3. Update game if needed.
4. Update app for game.
5. Relaunch App/Game to see if the issue is resolved.

- Make sure your device has the latest software:

1. Download the latest version of iTunes from http://www.apple.com/itunes
Note: If you already have iTunes installed, open it and select Help > Check for Updates. Then install any available updates.

2. Connect your device to your computer with the USB cable, select your device in iTunes, and click the 'Update' button or 'Check for Update' button. Install the software update if available.

Please review the below FAQs for further troubleshooting and advice to resolve your issue:

The Simpsons: Tapped Out FAQ
https://help.ea.com/article/the-simpsons-tapped-out-faq

The Simpsons: Tapped Out Troubleshooting
https://help.ea.com/article/the-simpsons-tapped-out-troubleshooting

The Simpsons: Tapped Out 'Missing Springfield' Fix
https://help.ea.com/article/simpsons-tapped-out-origin-access

If none of the above suggestions correct your issue, or are were already steps that you have exhausted, please provide me with the information below in order for me to provide further assistance with your issue. To find this information, Go to “Settings”, Select “General”, Select “About”.

1. Game Name: The Simpsons: Tapped Out
2. Game Version:

3. Device details

a. Type (iPhone/iPod Touch/iPad):
b. Generation (2G, 3G, Touch v1, Touch v2):
c. Firmware version (Operating System for device):
d. Memory Capacity:

4. Modem Firmware:
5. If the device was rebooted before playing the game:
6. Number of applications on the device:
7. Amount of free space available:
8. Distribution of allocated space: (movies, music, games, misc)

9. Please attach screenshots and crash logs if possible:

a. Log in to http://help.ea.com and select "MY CASES".
b. Locate the correct case. (Case #: 05258953)
c. click "BROWSE" and locate the file to be attached.
d. Add a note regarding the attachment.
e. Click "ADD NOTE".

Could you attach the files to your case with this method?

Although I am willing to assist you with any billing errors that occur, as an Electronic Arts employee I lack an ability to access iTunes accounts in order to grant refunds or replace items purchased from iTunes for The Simpsons: Tapped Out. If a billing issue occurs you will need to contact iTunes (Apple) directly for assistance with your iTunes account. If you speak to an Apple representative who informs you that EA must refund you, you may need to ask for a supervisor.

Here is the website you will need to reference if iTunes support is needed: http://www.apple.com/support/

I look forward to hearing back from you if additional assistance with the server connection issue in The Simpsons: Tapped Out is necessary.

Thanks again for writing me and I hope you can continue to enjoy playing EA games.
If you have any other questions, then by all means feel free to let us know. You can also refer to our extensive Self Help Knowledge base at http://help.ea.com/uk for common technical questions.

Regards,
Satyam
Electronic Arts – World Wide Customer Experience