Can't Connect

KittyRobbie wrote:
Emailed one if their game advisors last night, had a response when I got home. Here's what they wrote me, but most of it doesn't apply because they misunderstood my cannot connect to sever issue as a cannot log in issue. :?


ADVISOR: Thank you for contacting Electronic Arts.

Having gone through your issue, I can see that you are unable to login on your account to play ‘The Simpsons: Tapped Out’. I know how annoying this has been.

Please follow steps listed below in a systematic way so that we can resolve this issue.

a) First of all, make sure that you are using the correct account to login into the game.

b) Next, please make sure you're still signed into Origin. And if you are signed in - and you still aren't in your Springfield - try closing the game app from the multitasking menu and then reopening it. It may take a couple tries for your Springfield to appear again.

Just in case - here's how to close the app:

Exit The Simpsons: Tapped Out
Double-click the home button on your device to bring up the multitasking bar at the bottom
Tap and hold the Tapped Out icon until you see the red "minus" button
Tap the red "minus" button to close the app
c) Please ensure you are logged into your Origin Account before playing. Follow these instructions and you'll be just fine:
At the "Tap to Continue" screen, look to the bottom left corner at the Origin Orange "O" icon.
Click on the Orange "O" icon with the words "Login" to sign into your Origin account.
Once you are logged into the correct Origin Account, you should be able to access your saved Springfield.
Your Springfield should be back to normal after you log in to Origin. Tap the icon on the bottom left to get in.

d) Make sure you're using iOS version 4.3.3 or later so you can access the "Not On This iPhone/iPad" section of the App Store. On an iPhone, you can find this section in the App Store Updates Purchased "Not On This iPhone." On an iPad, you can find it under App Store Purchased "Not On This iPad."

e) If your device already has the latest software, try resetting your device

1. Hold down the sleep/wake button at the top of the device for a few seconds until the screen displays the message 'slide to power off.'
2. Power off the device by moving the slider.
3. Hold down the sleep/wake button again until the device powers back on.
4. When the home screen is displayed, relaunch the game.

f) Other things to try

Make sure you have a preferred language set for your device under 'Settings -> General -> International -> Language.'
Temporarily turn on airplane mode
Turn MobileMe sync off temporarily.
Temporarily disable email sync.
Remove any unnecessary apps.


EDIT: If all that didn't work, they wanted more info so I sent it to them and had a response in 4 minutes:


Thanks you for your response.

We want to get you an effective resolution and for this I am going to escalate this issue to higher department. Our senior team is well equipped to handle such issues and I’m confident we’ll solve the issue or suggest alternatives.

We appreciate your patience and cooperation. Please be assured that your concern is our priority.

Yeah I got the same message but mine had an extra part at the end. The advisor asked for my account's email, basic phone info, and the game's info in order to narrow in on my problem. Hope the person actually does something. Not we wait :/